Geisha

Other Policies

Shipping Policy

Shipping and handling charges are included in the purchase price for delivery locations within the continental U.S and Alaska. Orders are generally shipped within 10 business days. Occasionally, products may be backordered and may require additional shipping time.

Cancellation Policy

All cancellation requests must be in writing and submitted via email to orders@kawasho-foods.com. If your order cancellation request is received after your order is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.

Please note that the Return Policy listed below only applies to purchases made online at geishabrand.com.

Return Policy

Products may be returned within 14 calendar days of the shipment date. A 25% restocking fee is applied to cover our return processing, credit card fees, packing, shipping, and other restocking expenses, unless an error is made on our part. Damaged, spoiled, or otherwise defective merchandise may be exchanged for the same product only.

If your order is refused upon delivery and returned to us, you will be charged a 15% restocking fee in addition to any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, you will be charged for the return shipping charges (no mail receptacle, no apartment number, moved, etc.).

Refund Policy

Products must be unused and in the original manufacturer's packaging to be eligible for refund. Refund will be processed for full cases of merchandise only. Partial cases are not eligible for refund. All refund requests must be in writing and submitted via email to orders@kawasho-foods.com.

Refunds are processed via the same method of payment used to place the order and credited to the same credit card used to place the order only.